Database corruption, restoring from backup

We mistakenly ran a broken script today (Jan 21 2009) that corrupted the database. We had to restore from our daily backup snapshot. The result of this is:

  1. We have downtime currently, expected to last a total of 30 mins.
  2. We’ve lost the data that you created in the last 9.5 hours (12:00am to 9:30am PST, or 8:00am to 5:30am GMT). This includes new user accounts created in this timeframe as well as updates to drawings.

We messed up, and we’re really sorry :( . We’re still working on bringing the server back up, and will update this post as we do so…

Update: And we’re back online. Downtime was more like 40 minutes. Everything seems to be working okay now. Once again, we’re really sorry for the inconvenience. I feel especially bad about the loss of data that was created in the last ~9 hours; I know many of you spend a lot of time creating complex drawings on Dabbleboard and I can imagine how frustrating it must be to see your work vanish into thin air.

Please free to drop us an email at contact@dabbleboard.com if you have any concerns, or just to vent your frustration. If there’s anything we can do to make up for this, please let us know.

Posted in Problem. 1 Comment »
Follow

Get every new post delivered to your Inbox.