We mistakenly ran a broken script today (Jan 21 2009) that corrupted the database. We had to restore from our daily backup snapshot. The result of this is:
- We have downtime currently, expected to last a total of 30 mins.
- We’ve lost the data that you created in the last 9.5 hours (12:00am to 9:30am PST, or 8:00am to 5:30am GMT). This includes new user accounts created in this timeframe as well as updates to drawings.
We messed up, and we’re really sorry 
. We’re still working on bringing the server back up, and will update this post as we do so…
Update: And we’re back online. Downtime was more like 40 minutes. Everything seems to be working okay now. Once again, we’re really sorry for the inconvenience. I feel especially bad about the loss of data that was created in the last ~9 hours; I know many of you spend a lot of time creating complex drawings on Dabbleboard and I can imagine how frustrating it must be to see your work vanish into thin air.
Please free to drop us an email at contact@dabbleboard.com if you have any concerns, or just to vent your frustration. If there’s anything we can do to make up for this, please let us know.
June 23, 2011 at 2:46 pm
I’m a site member, and cannot log into my account. Attempting to generates a 500 error…but since most of the site appears to be working, I want to be sure that the problem actually is on your end, not mine.
If your site is working well in general, please note that my attempt both to login to my account and to request a new password generated 500 errors for me.
Thank you for any help you can offer.
Holly Lisle